Terms of Service

ClusterClaw provides managed hosting for the open-source OpenClaw agent gateway and related control-plane services. Unless otherwise agreed in writing, the default product path runs customer workloads on Google Cloud Run with Cloud SQL, designed for efficient, usage-based scaling. Enterprise customers may purchase a dedicated managed Kubernetes lane (for example, a GKE Autopilot namespace) with platform-enforced resource limits and stronger isolation controls.

The Service includes account management, deployment orchestration, metering, billing integration, and optional add-ons described on our site or in an order form. Features, infrastructure choices, and limits may change over time; material changes will be communicated as described in Section 12.

You must provide accurate registration information and keep your account credentials secure. You are responsible for all activity under your account. You must be at least 18 years old (or the age of majority in your jurisdiction) and have authority to bind your organization if you register on its behalf.

We may refuse registration, suspend accounts, or require additional verification to prevent fraud, abuse, or violations of these Terms or applicable law.

You agree not to, and not to permit others to:

• Use the Service for unlawful, harmful, deceptive, or infringing activity.
• Attempt to gain unauthorized access to the Service, other customers' environments, or underlying infrastructure.
• Interfere with or disrupt the Service, including denial-of-service attacks, excessive automated requests beyond reasonable use, or circumventing usage limits or security controls.
• Upload or process content that violates third-party rights or applicable export, privacy, or data-protection laws.
• Resell or sublicense the Service except as expressly permitted in a written enterprise agreement.
• Use the Service to develop or operate malware, spam campaigns, or systems primarily intended to evade provider safeguards.

We may investigate suspected violations and cooperate with law enforcement where required.

Paid access is offered on a subscription basis plus metered usage. Self-serve tiers currently include Starter, Hobbyist, Developer, Team, and Business plans, each with a monthly base fee and included deployment limits as shown on our pricing page. Usage charges may apply for compute, storage, and—when you use platform-managed model keys—token inference. Higher tiers receive discounted usage rates (up to approximately 50% off relative to Starter, depending on resource type).

Enterprise Kubernetes and custom offerings are priced separately under a written quote or order form. Taxes, payment processing, and currency conversion (if applicable) are your responsibility unless stated otherwise.

Subscriptions renew automatically each billing period unless canceled before renewal. Usage-based charges accrue during the billing period and are invoiced or charged according to your plan. Failure to pay may result in suspension or termination. Except where required by law or expressly stated in an order form, fees are non-refundable.

You may configure usage limits in the admin dashboard; exceeding configured limits may throttle or pause workloads to protect your account and the platform.

Your data.You retain ownership of content, prompts, outputs, configuration, and other data you submit to or generate through the Service (“Customer Data”). You grant us a limited license to host, process, transmit, and back up Customer Data solely to provide, secure, and improve the Service as permitted by these Terms and our Privacy policy.

Bring Your Own Key (BYOK). You may supply your own API keys for supported model providers (for example OpenAI, Anthropic, or Google). When you use BYOK or connect to self-hosted or external model endpoints, inference traffic is billed by your provider directly; ClusterClaw does not markup those provider charges. You are responsible for key security, provider terms, and compliance with provider acceptable-use policies.

Platform-managed keys. If you choose platform-managed inference, we provision and rotate keys on your behalf and bill token usage according to your tier.

Isolation. We design deployments to isolate customer environments using cloud and Kubernetes controls appropriate to your plan. Isolation reduces risk but does not guarantee absolute security; you remain responsible for application configuration, secrets handling, and access control within your deployments.

We strive for reliable operation but do not guarantee uninterrupted or error-free service. The Service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Third-party services (cloud providers, model APIs, payment processors) may affect availability or performance. Scheduled maintenance, emergency changes, and factors outside our reasonable control may cause downtime.

To the maximum extent permitted by law, ClusterClaw and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business interruption, arising from or related to the Service or these Terms. Our aggregate liability for any claims arising out of or relating to the Service or these Terms will not exceed the fees you paid to us for the Service in the twelve (12) months before the event giving rise to liability, or one hundred U.S. dollars (USD $100) if you have not paid fees, whichever is greater.

Some jurisdictions do not allow certain disclaimers or limits; in those cases, our liability is limited to the fullest extent permitted by applicable law.

You may cancel your subscription through the admin dashboard or by contacting us. Cancellation stops future renewal charges but does not erase accrued usage fees for the current period.

We may suspend or terminate access immediately if you breach these Terms, fail to pay, pose a security risk, or if required by law. Upon termination, your right to use the Service ends. We may delete Customer Data after a reasonable retention period unless legally required to retain it or you request export before deletion where technically feasible.

Sections that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, and governing law) will survive.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The exclusive venue for disputes arising from or relating to these Terms or the Service will be the state or federal courts located in Delaware, and you consent to personal jurisdiction there. Nothing in this section limits either party's right to seek injunctive relief for misuse of intellectual property or unauthorized access.

We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page and update the effective date. Continued use of the Service after changes become effective constitutes acceptance. If you do not agree to updated Terms, you must stop using the Service and cancel your subscription.

Questions about these Terms or the Service may be directed to legal@clusterclaw.ai or paul@clusterclaw.ai. For privacy and cookie practices, see our Privacy policy.